Digital transformation is one of those infuriating buzzwords because it’s both slightly meaningless and also a very sound but obvious idea; the same is true for ‘digitalization’. Really, they’re both code for ‘we already automated a lot of business processes and made them digital, but humans are complicated and rules aren’t good at expressing complexity, so now we’re trying to make things more flexible and powerful as we automate business processes with something better than a rules engine’. [1]

[1] Mary Branscombe on ZDNet

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