IT service desk experts must learn new skills to stay relevant in the industry, report warns.
The traditional IT help desk, often the backbone of enterprise tech support, is facing a seismic shift as digital landscapes grow more complex and demanding, new research has claimed.
A report from Nexthink based on a survey of 1,000 IT workers worldwide has revealed growing concerns and excitement over the evolution of the service desk model and the impact of artificial intelligence (AI) and automation on end-user computing (EUC).
The short response to this survey is that traditional IT service desks will become “extinct” in a few years. Almost four-fifths (79%) of IT workers believe traditional service desks will be unrecognizable within three years, while just slightly less (77%) predict that new technologies will render them redundant by 2027.
By Efosa Udinmwen for Techradar
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