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Crisis management: Four key lessons that digital leaders need to learn

For senior executives who manage complex issues on a regular basis, COVID-19 has required a rapid response like no crisis before it – here’s what business leaders can learn.

From enacting business continuity plans to enabling flexible working and onto transforming business models, digital leaders have had to manage the impact of the coronavirus pandemic on their organisation, its employees and its customers.

This process has been a tougher challenge for some leaders than others. More than a third (36%) of organisations say they will be looking to improve their crisis management processes post-COVID, according to Grant Thornton's International Business Report.

For those executives who have faced this challenging environment head-on, what has the coronavirus pandemic taught them about developing effective crisis management policies? Four digital leaders share the lessons they've learnt from dealing with COVID-19.

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