Defining best practice in global IT service delivery

CIOs count on strategic technology partners to provide IT services to end-users across their global organizations. But what key elements need to come together to ensure outstanding global service delivery?

In recent years, some of world’s largest IT companies have made the decision to back out of the market for end-user IT, selling off their interests in areas such as desktop computing, laptops, printers and low-end servers. Whatever the wisdom of such moves, they have effectively distanced themselves from the core systems that employees rely on every day. For Alex Curias, a VP in Fujitsu’s Global Delivery team and head of its Global Program Management Office, that means they have lost touch with “oldest profession in IT”: fixing technology when it breaks and helping users get the most out of their IT. [1]

[1] By Kenny MacIver for I-CIO


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