“‘Shadow IT’ is the term for what happens when individual departments – like sales or finance – decide to run their own tech projects outside of the control of IT. It’s becoming an increasingly standard state of affairs, and on average now accounts for a quarter of organisations’ IT spend, according to research by telecoms company BT.” [1]
[1] Steve Ranger for ZDNet: http://www.zdnet.com/article/dinosaurs-dodos-or-dynamos-shadow-it-is-reinventing-the-cio-for-good-and-for-bad/
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