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If you don’t fail, you aren’t innovating: How to keep tech staff engaged and customers h

“Finding and retaining staff with in-demand tech skills is one of the hardest jobs for tech executives, and some firms are already taking proactive steps. Take Jim Anning, who is head of data and analytics at British Gas Connected Homes, a specialist unit that has been set up to investigate the use of big data and smart technology.” [1]

[1] Mark Samuels for ZDNet

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