Enter one of the most rapidly evolving and innovative fields on the planet. Join the frontline of the technological revolution and work with industry-defining solutions in the ICT and Infrastructure space.
We are looking for a dedicated and passionate Engineer who will be based in Cape Town with 7 years of experience working in a Senior NOC Engineer Role working on tools such as N-Central, Automate and PassPortal.
Main duties and responsibilities:
Responding to, troubleshooting and then resolving incidents detected by the monitoring tools in use by our Network Operations Centre.
Perform root cause analysis of long-term issues and implement automation to combat repetitive issues on desktops, servers, storage and Network devices.
Build trends on capacity, stability and performance to assist with service reporting
Implement change and small projects such as version upgrades and migrations
Develop and enhance relationships – ensure communication throughout the company with peers and individuals external to the company
Rotational standby occasional after hour support
Deliver remote support and maintenance services on desktops and servers for a variety of customers using a variety of Wintel technologies in line with customer contracts and ad hoc requirements.
Manage and maintain the NOC tooling systems – educate internal technical staff of new technology and features
Handle escalations to Ncentral support on functionality issues
Proactive maintenance of the NOC systems
A minimum of 7 years related working in a Network Operations Centre environment and a minimum of 3 years’ experience in a Senior Role managing a NOC.
Essential skills and experience:
Minimum 7 years’ overall experience in IT MSP Environment
Minimum 5 Years’ experience as a NOC engineer and working with tools such as N-Central, Automate, PassPortal
Experience with providing remote support on Windows operating systems
Intermediate experience with Active Directory, DNS, DHCP, IIS, File & Print etc.
Experience on Dell, HP and IBM hardware
Experience in Networking technology’s
Patch management experience on endpoints and server infrastructure
Fundamental understanding of IP addressing, subnetting and routing
Strong communication (both written and verbally) and comfortable face to face
Sound ITIL framework mind-set in terms of structured incident management, request management, change management, contractual scope aligned etc.
MCSA \ MCSE
Behavioural characteristics and competencies:
Highly motivated, disciplined and ambitious
Wanting to innovate, create value-add and deliver continual service improvement
Happy to work remotely for the most part
Ability to manage and lead a team
Ability to perform well under pressure
Ability to learn quickly and mentor more junior colleagues
Strong customer service orientation and awareness of service level agreements
Attention to detail, highly organised and good periodization skills
A self-starter used to work in multi-skilled team environment to meet challenging and time related targets and service measurements
About First Technology:
Business Transformation is the name of the game. First Technology is one of South Africa’s leading single-source providers of IT products and services. Armed with deep knowledge and an extensive skillset in the IT sphere, we help organizations evolve and streamline their business operations through industry-leading hardware and software solutions. By utilizing our broad range of skills and technologies, First Technology delivers IT products and services that support business-critical infrastructures and processes to businesses and organizations of all sizes and across every industry.
What sets First Technology Group apart is our business model:
The First Technology Group comprises an agile network of independently run companies across the three great South African hubs: Johannesburg, Cape Town and KwaZulu-Natal. With each company headquarters boasting its own board of directors, executive-level decisions are executed rapidly, and clients have direct access to any of the Directors when needed.
This distinctive business agility, combined with our corporate pricing benefits, allows us to deliver an unrivalled level of service to our customers. First Technology really is the perfect hybrid – we are uniquely positioned to offer friendly and local customer service, along with the best pricing, afforded to the biggest Tier 1 providers.
Our goal is to eliminate the pain and hassle of vendor management for our customers, allowing them to direct their focus at higher tier objectives. Additionally, our extensive network of trusted partners allows us to provide our customers with the full spectrum of IT-related solutions.
FIRST TECHNOLOGY BEE RATING:
● We have achieved a Level 1 Contributor status
● We have 51% Black Ownership
● We have 30% Black Woman Ownership
● We have achieved a Procurement Recognition Level of 135%
● We have been rated in accordance with the Department of Trade and Industry's ICT Sector Codes
We appreciate the effort of all applicants however due to the high volume of applications, only short-listed candidates will be contacted.
If you feel you are the right fit for this position, please e-mail a copy of your CV to Johannelieb@firsttechnology.co.za