Digital transformation projects can offer big benefits - but when they fail, the impact can last for years.
Digital transformation projects are usually billed as a way for businesses to leapfrog their competition, cast off old-fashioned ways of doing things, and reinvent themselves for the future. But what happens when these projects go wrong?
The most common impact of a digital transformation failure was to create a fear of failure for future similar projects, according to a survey of executives.
More alarmingly, the second most likely impact was 'complete department shutdown', which was listed by over a quarter of execs who had experienced a failure.