“As hardware margins shrink, it is becoming vital for resellers to deliver strong, reliable value-added services to their clients. So says Chris Deacon, senior accounts manager at First Technology, who notes there is a trend towards customer IT budgets shrinking.” [1]
[1] Admire Moyo for ITWeb: http://www.itweb.co.za/index.php?option=com_content&view=article&id=139969:Resellers-turn-to-value-added-services&catid=88