“IT services are but one human error away from a spectacular failure, and there’s very little evidence to suggest that we’ve found a way to stop people from making mistakes.” [1]
[1] Patrick Thibodeau for Computerworld: http://www.computerworld.com/article/2867411/the-risks-of-a-big-man-made-it-disaster-are-on-the-rise.html?nsdr=true