The ultimate technology success metric: owning the customer relationship

Organizations adopting technologies simply to achieve greater efficiency and cost savings have a very limited view of the world. The disruptors in today’s markets don’t see technology as just a way to achieve more efficient processes, they’ve learned to turn their markets upside down to seize ownership of the customer relationship. [1]

[1] By Joe Mckendrick on ZDNet


Read More

0 views
CONTACT:
Subscribe to Our Site