Bots made big headlines in 2016. They’ve been hailed variously as the future of commerce and a revolution in customer service. It seems likely that, just as the web and the cell phone once did, the messaging interface will transform how we interact with the world around us.
To do so, however, the bot community must tackle head-on the same issues of interoperability and cross-platform standards that plagued the early days of the web and the cell phone industry. 
 By Tom Hadfield for TechCrunch